Senior Service Account Manager
New
J
JobgetherTechnology, data storage
Remote within the United StatesFull-TimeSenior
SalaryAnnual base salary: $97,000–$207,000 USD, depending on role level and location. Potential additional compensation: The role may be eligible for incentive pay and/or equity.
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Job Details
- Experience
- At least 6 years of relevant professional experience in customer-facing roles, enterprise account management, or related industry positions.
- Required Skills
- Project ManagementCustomer Success
Requirements
- At least 6 years of relevant professional experience in customer-facing roles, enterprise account management, or related industry positions.
- Significant experience in the technology or data storage industry.
- Strong knowledge of complex products and the ability to translate customer needs into prioritized product requirements.
- Ability to build trusted relationships with executive stakeholders and navigate complex, cross-functional organizations.
- Ability to lead technical discussions, manage negotiations, and remain composed during high-pressure escalations.
- Expertise in technical risk assessment, capacity planning, and customer environment evaluation.
- Project management and leadership capabilities, including coordinating multiple high-priority initiatives and influencing internal teams.
- Ability to balance immediate service needs against long-term business priorities.
- Experience mentoring colleagues and sharing technical knowledge or operational best practices is valuable.
Responsibilities
- Own end-to-end service relationships for large enterprise accounts, coordinating with engineering, product management, legal, and other internal teams.
- Direct technical deployments and migrations during critical change windows, conducting risk assessments and capacity planning.
- Coordinate responses to high-severity technical issues and maintain timely, transparent communication through resolution.
- Lead executive-level operational reviews and roadmap discussions, aligning product innovation with customer business objectives.
- Build trusted relationships with executive stakeholders and translate technical requirements into priorities for internal teams.
- Mentor junior Service Account Managers and create internal resources documenting best practices.
- Influence stakeholders across teams to deliver complex, high-priority initiatives.
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