Senior Service Account Manager
New
E
EverpureData storage
Remote, United StatesFull-TimeManager
SalaryThe annual base salary range is: $97,000 — $207,000 USD. This role may be eligible for incentive pay and/or equity.
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Job Details
- Experience
- 6 years relevant experience
- Required Skills
- Project Management
Requirements
- Bring 6 years of relevant experience in customer-facing, large-account, industry-related roles.
- Demonstrate the ability to navigate matrixed environments and build high-trust partnerships with executive stakeholders.
- Provide a calm, authoritative voice during complex technical negotiations or escalations.
- Have deep professional experience in the technology or data storage sector.
- Provide subject matter expertise on complex product lines and translate customer requirements into prioritized product features.
- Conduct technical risk analyses, capacity planning, and environment assessments.
- Have a strong project management background and coordinate multiple high-priority projects.
- Influence internal stakeholders to deliver results for customers.
Responsibilities
- Own the end-to-end service delivery relationship for large-scale accounts.
- Coordinate cross-functional teams across engineering, product management, and legal to deliver a high-quality customer experience.
- Lead complex Pure implementations and migrations within critical change windows.
- Conduct proactive risk analyses and capacity planning to support operational continuity and stability.
- Coordinate rapid-response teams and collaborate with leadership to resolve high-severity issues.
- Facilitate executive-level operational reviews and roadmap discussions aligned with customer business priorities.
- Identify customer-inspired business solutions and support retention.
- Mentor junior Service Account Managers and create internal content that promotes best practices.
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