Strategic Account Manager - Affordable Housing
New
J
JobgetherAffordable housing technology
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience in client success, implementation, account management, or a consultative role within a SaaS or technology company.
- Required Skills
- Project ManagementAccount ManagementClient relationship management
Requirements
- Have at least 5 years of experience in client success, implementation, account management, or a consultative role within a SaaS or technology company.
- Demonstrate communication, presentation, and relationship-building skills for engaging program staff, technical stakeholders, and senior agency leadership.
- Be able to provide trusted guidance and translate complex requirements into practical recommendations.
- Bring organizational and project management skills to coordinate accounts, stakeholders, deadlines, and changing priorities.
- Demonstrate analytical and problem-solving abilities, including identifying risks and anticipating client needs.
- Use a proactive, self-directed approach in a fast-paced, deadline-driven environment.
- Experience supporting HUD or federal programs such as CDBG, CDBG-DR, ESG, HOME, or HOPWA is preferred.
- Project management experience or relevant certifications are advantageous.
- Experience configuring, implementing, or optimizing SaaS platforms is a plus.
- Familiarity with public sector renewals, contracts, procurement processes, or government account management is desirable.
Responsibilities
- Serve as the primary strategic advisor to state and local government clients throughout the account lifecycle.
- Assess client workflows, operational needs, and program objectives to configure and tailor software solutions.
- Manage enterprise accounts to strengthen engagement, satisfaction, retention, and account expansion.
- Advise clients on HUD standards, regulatory requirements, and practices that support efficiency and compliance.
- Educate client stakeholders on software features, process improvements, and implementation strategies.
- Establish account objectives, performance milestones, and long-term success plans.
- Identify risks, operational challenges, deadlines, and potential audit issues, and develop practical solutions.
- Communicate client feedback, regulatory changes, and functional requirements to Product and Engineering teams.
- Follow up on product enhancements and communicate relevant updates to clients.
- Coordinate internal teams to resolve client issues and support program success.
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