Technical Account Manager
Y
YunoFintech payments
Remote, BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Portuguese is a plus; Spanish is a plus
- Experience
- 5+ years of experience in technical account management or integration engineering
- Required Skills
- PostgreSQLPythonJavascriptRESTful APIsJSONPostman
Requirements
- Have 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
- Have a proven track record of leading or mentoring technical teams.
- Understand RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger.
- Be proficient in HTML, CSS, JavaScript, RESTful APIs, and modern frameworks.
- Have hands-on experience with at least one server-side language: Golang, Python, Node.js, or equivalent.
- Be familiar with server and database technologies such as Apache, Nginx, MySQL, Oracle, PostgreSQL, or MongoDB.
- Bring analytical, problem-solving, and project management skills.
- Be able to manage multiple accounts, team priorities, and concurrent projects.
- Communicate clearly with technical and non-technical stakeholders at all seniority levels.
- Experience with ticketing systems is a plus.
- Fluency in English and Portuguese is a plus; Spanish is a plus.
Responsibilities
- Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges.
- Lead discussions with customer leadership about technical strategy, product trade-offs, incident management, and risk mitigation.
- Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring.
- Build knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value.
- Partner with developers and senior engineers to provide strategic technical guidance and support solution design.
- Collaborate with Product and Development teams to customize platform capabilities and share customer insights for the roadmap.
- Work with Sales, Partnerships, and Finance to support account retention and regional growth.
- Monitor integration progress and ramp-up milestones across the team.
- Represent the LATAM customer base in Yuno's strategic conversations.
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