Technical Account Manager - LATAM
New
C
CamundaProcess orchestration software
Location: Brazil
Secondary Locations: Mexico
Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software
- Required Skills
- PythonJavaKubernetesC#DevOps
Requirements
- Have at least 3 years of experience as a Technical Account Manager or in a directly comparable enterprise software role.
- Bring hands-on experience with a high-level programming language such as Java, C#, or Python.
- Have experience with relevant enterprise software frameworks.
- Understand modern solution architectures and associated paradigms.
- Understand DevOps topics, especially Kubernetes.
- Have a track record of building trusted relationships and providing advisory services to technical and business stakeholders.
- Be able to synthesize and explain complex issues clearly to varied audiences.
- Apply strategic problem-solving and collaborate while tailoring approaches to customer situations.
- Be willing and flexible to spend time on-site with clients as account needs dictate, up to 50% during busy periods.
- Nice to have: experience in enterprise automation, business process management, process orchestration, or robotic process automation.
- Nice to have: relevant certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, or CKA.
- Nice to have: familiarity with Camunda products.
Responsibilities
- Serve as the primary technical contact and trusted advisor for designated enterprise customers throughout their Camunda adoption journey.
- Guide the creation and execution of tailored technical adoption plans.
- Deliver hands-on technical guidance, best practices, and advisory services to business and technical stakeholders.
- Conduct platform and solution health checks to identify and remove execution risks.
- Facilitate escalation management and advocate for customer needs internally.
- Collaborate with Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales teams to drive customer outcomes.
- Spend time on-site with accounts for key milestone interactions as needed, up to 50% during busy periods.
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