Senior Technical Account Manager
New
Z
ZapierWorkflow automation
Remote Canada, Central & South America, Pacific Time (PST) working hours requiredFull-TimeSenior
SalaryColombia: Base Salary $66,500 – $99,700 • Offers Bonus; Canada: Base Salary CA$130,800 – CA$196,200
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Job Details
- Experience
- Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
- Required Skills
- RESTful APIs
Requirements
- Have 7+ years of experience in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
- Demonstrate measurable improvement of customer outcomes across an Enterprise portfolio, such as adoption, renewals, churn risk, or expansion opportunities.
- Have hands-on experience building integrations, automations, or API-based solutions.
- Have hands-on familiarity with Zapier or comparable automation and integration platforms.
- Have experience owning complex technical relationships with Enterprise customers and communicating with builders and executives.
- Have strong working knowledge of APIs, webhooks, authentication, structured data, application integrations, and conditional workflow logic.
- Be able to diagnose ambiguous, multi-system problems and design for production reliability, monitoring, recovery, and maintainability.
- Apply sound customer judgment, balancing immediate needs with technical feasibility, risk, scale, and long-term value.
- Be able to work autonomously in an ambiguous environment and drive customer and cross-functional initiatives to completion.
- Have hands-on experience with AI tools and a practical understanding of AI-assisted workflows, agentic systems, evaluation, oversight, and governance.
Responsibilities
- Design workflow architectures that cover data movement, business logic, exception paths, and operational controls.
- Build and improve customer automations, moving high-value use cases from concept to reliable production operation.
- Review existing automations for reliability, efficiency, maintainability, and effective use of Zapier.
- Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
- Improve error handling, monitoring, alerts, fallback behavior, and recovery processes.
- Create technical account plans with valuable use cases, architectural recommendations, risks, and next steps.
- Lead working sessions, architecture reviews, implementation discussions, and executive conversations.
- Partner with Customer Success on adoption, customer value, retention, growth, and account planning.
- Represent customer needs to Product and Engineering, coordinate complex escalations, and share recurring insights.
- Guide customers on AI models, AI-assisted workflows, agentic systems, evaluation, oversight, security, and governance.
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