Manager, Technical Services
New
J
JobgetherEnterprise technology integrations
Based in CanadaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 8 years of experience in technical consulting, integration services, or technical implementations; at least 3 years of direct experience managing and scaling teams of technical professionals.
- Required Skills
- Project CoordinationRESTful APIs
Requirements
- At least 8 years of experience in technical consulting, integration services, or technical implementations.
- At least 3 years of direct experience managing and scaling teams of technical professionals.
- Strong working knowledge of enterprise integrations, including Workday architecture, APIs, authentication, data mapping, and integration design.
- Ability to assess proposed technical solutions, identify risks, and guide consultants through complex implementation challenges.
- Experience translating technical concepts into actionable recommendations for non-technical audiences and executive stakeholders.
- Demonstrated success leading consultants responsible for high-volume portfolios of mid-sized and large enterprise customers.
- Strong project coordination and resource management skills across concurrent implementations.
- Experience building and developing technical teams and anticipating capability gaps.
- Willingness and ability to engage directly with technical details and resolve complex integration issues.
- Confidence defining technical approaches when requirements change or customers need bespoke solutions.
- Strong leadership, ownership, problem-solving, and communication skills.
- Ability to adapt, exercise sound judgment, and support continuous improvement in a fast-growing environment.
Responsibilities
- Build, lead, and scale a team of Integration Consultants and Technical Solution Consultants.
- Coach team members managing high-volume portfolios of concurrent enterprise projects.
- Develop capacity planning, project prioritization, quality standards, and repeatable delivery processes.
- Balance standardization and customization when delivering technical solutions.
- Act as a senior technical escalation point for Workday architecture and complex API integration scenarios.
- Participate in integrations to troubleshoot roadblocks, clarify requirements, and define solution paths.
- Identify recurring customer needs and evolve technical services offerings.
- Partner with Product, Engineering, Sales, and Implementation to distinguish product gaps from service opportunities.
- Assess the technical feasibility and commercial soundness of customer commitments.
- Anticipate team and capability needs as demand grows.
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