Client Partner, Scaled Accounts
New
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AuguryIndustrial AI
Location: US; This is a remote position, Eastern or Central US time zonesFull-TimeSenior
Salary$120,000 - $155,000 OTE (80/20 split)
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Job Details
- Experience
- 5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 5–8+ years of experience in customer success, account management, or renewal management within software and/or hardware environments.
- Demonstrate a track record managing high-volume portfolios with strong retention outcomes.
- Bring experience owning renewals and forecasting, with a focus on predictability and risk mitigation.
- Have a background in industrial manufacturing, digital transformation, or process optimization.
- Be able to manage many accounts by prioritizing effort where it has the most impact.
- Be comfortable working within structured, repeatable processes and frameworks.
- Be able to interpret customer health, usage, and risk signals and act on them.
- Understand industrial environments and connect technical solutions to business outcomes.
- Communicate clearly and concisely, including delivering value messaging across a broad customer base.
Responsibilities
- Own a portfolio of up to approximately 100 SMB and mid-market accounts.
- Prioritize engagement based on renewal timing, risk signals, and growth potential.
- Manage accounts by exception using dashboards, health scores, and triggers.
- Own end-to-end renewal management, including timelines, stakeholder alignment, and deal execution.
- Maintain data-driven renewal forecasts and proactively identify risks and mitigation plans.
- Partner with Sales on pricing, packaging, and applicable expansion opportunities.
- Execute scalable engagement models, including program reviews and scaled QBRs.
- Use Gainsight and Salesforce to maintain account data and execute renewal, risk management, and customer engagement playbooks.
- Coordinate with Technical Success Managers, Sales, Support, and Product, escalating product or delivery gaps that affect retention.
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