- Own a portfolio of up to approximately 100 SMB and mid-market accounts.
- Prioritize engagement based on renewal timing, risk signals, and growth potential.
- Manage accounts by exception using dashboards, health scores, and triggers.
- Own end-to-end renewal management, including timelines, stakeholder alignment, and deal execution.
- Maintain data-driven renewal forecasts and proactively identify risks and mitigation plans.
- Partner with Sales on pricing, packaging, and applicable expansion opportunities.
- Execute scalable engagement models, including program reviews and scaled QBRs.
- Use Gainsight and Salesforce to maintain account data and execute renewal, risk management, and customer engagement playbooks.
- Coordinate with Technical Success Managers, Sales, Support, and Product, escalating product or delivery gaps that affect retention.
SalesforceAccount ManagementCustomer Success