Senior Client Success Manager
New
N
NortalTechnology services
Location: Latin AmericaFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Full professional English (C1+), both written and verbal.
- Experience
- 10+ years in Client Success, Account Management, or a comparable client-facing commercial role
- Required Skills
- Account ManagementCRM
Requirements
- Have 10+ years in Client Success, Account Management, or a comparable client-facing commercial role.
- Bring direct experience with Tier-1 or enterprise-scale accounts.
- Demonstrate ownership of revenue targets, forecasting, and upselling or cross-selling on complex, multi-stakeholder accounts.
- Have full professional English proficiency (C1+) for written and verbal communication.
- Have experience in technology services, digital platforms, or enterprise software environments.
- Have hands-on experience negotiating and administering multiple contract types, including T&M, fixed price, retainer, SOWs, and MSAs.
- Maintain disciplined CRM hygiene and produce revenue, forecast, and account-health reporting for internal and client audiences.
- Be comfortable with accounting, forecasting, contract structures, and negotiation dynamics.
Responsibilities
- Build long-lasting, profitable relationships with assigned accounts and portfolios.
- Define and implement long-term strategy and objectives for each account.
- Own account forecasting and revenue targets.
- Identify and close upsell and cross-sell opportunities.
- Deliver high retention and measurable account growth.
- Build and expand executive-level relationships and access to C-level stakeholders.
- Coordinate with delivery, technical, legal, and finance teams to ensure client commitments are sustainable.
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