Residential Cleaning Virtual Assistant

PavagoResidential cleaning

Workable locations: Colombia. Mexico. Brazil. Costa Rica. Argentina. Jamaica, U.S Business HoursFull-Time

Salary not disclosed

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Job Details

Have previous experience in a virtual assistant, administrative, customer service, or similar role.
Be fluent in written and spoken English and communicate clearly and professionally with U.S.-based homeowners.
Have experience managing calendars, appointments, and scheduling changes.
Be familiar with Google Workspace, CRM platforms, or scheduling software.
Have strong data entry skills and attention to detail when handling client and booking information.
Have strong organizational skills and the ability to manage multiple requests simultaneously.
Have problem-solving skills and the ability to handle customer concerns professionally.
Be able to work independently and manage responsibilities in a remote environment.
Be available to work U.S. business hours.

Manage daily cleaning schedules and coordinate appointments for residential clients.
Book appointments, update existing bookings, resolve scheduling conflicts, and communicate changes to clients.
Serve as a point of contact for homeowners by phone, email, and messaging platforms.
Process service requests, collect home and service details, and accurately enter booking information.
Address client concerns, coordinate rescheduling, and follow up on unresolved requests.
Maintain accurate client profiles, booking records, and internal documentation.
Prepare simple reports and assist with routine administrative tasks.
Follow up after completed cleanings to gather feedback and communicate concerns to the team.

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