Virtual Assistant
T
TeamswellE-commerce marketplace
El Salvador. Nicaragua. Honduras. Guatemala. MexicoFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Strong written English skills (B2 level or above)
- Experience
- 1–2 years of experience in customer service
- Required Skills
- Customer serviceGoogle SheetsGoogle Workspace
Requirements
- Have 1–2 years of customer service experience, ideally providing email-based support for an e-commerce business or online marketplace.
- Demonstrate strong written English skills at B2 level or above and communicate professionally by email.
- Use a patient, empathetic approach when assisting customers who are not tech-savvy and explain processes clearly.
- Be proficient with Google Workspace, including Gmail, Calendar, Docs, Sheets, and Google Groups.
- Have experience handling PDF documents.
- Learn web platform administrative tools quickly and follow written processes accurately.
- Organize work independently, manage a daily support queue, and adapt as workload increases.
- Use good judgment to resolve customer issues independently and know when to escalate them.
- Have a reliable high-speed internet connection and a quiet, dedicated workspace.
- Experience with Shippo or other shipping tools is a plus.
Responsibilities
- Answer buyer and seller emails with clear, friendly, personalized responses and follow issues through to resolution.
- Meet response-time commitments during weekday working hours and for urgent weekend requests.
- Guide customers through platform processes, including downloading and printing PDF shipping labels.
- Review and approve new listings against the platform’s listing guidelines.
- Contact sellers about listing changes using and adapting existing email templates.
- Monitor platform transactions and flag unusual, delayed, stuck, or disputed transactions to the team.
- Track Shippo refunds from identifying eligible shipments through confirming resolution.
- Help develop website tutorials and support resources, including step-by-step listing and shipping guides.
- Maintain Google Sheets trackers and support additional projects such as updating templates, organizing data, and testing website features.
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