Virtual Receptionist
A
Apollo Answering ServiceVirtual receptionist services
Virtual Receptionist - (Mexico), CST; shifts within 6am–7pm or 9am–9pm CSTPart-Time
SalaryMonthly Salary $20,000 MXN; Base $14,000 MXN; Performance-Based Bonus $5,000 MX; Work will be paid per hour based at $6 USD per hour, and the bonus, when earned, will be paid up to $2 USD per hour. An additional reimbursement of $10 USD per pay period will be applied to cover your conversion Fee.
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Job Details
- Languages
- Fluent reading, writing, and speaking in BOTH English & Spanish
- Required Skills
- Customer serviceMultitasking
Requirements
- Be fluent in reading, writing, and speaking both English and Spanish.
- Have a dedicated, private workspace free from noise and distractions.
- Have wired high-speed internet with at least 10 Mbps download and 5 Mbps upload, and ping below 30 ms.
- Use a computer with a quad-core processor, at least 6 GB of RAM, and Windows 11 or higher.
- Have two monitors of at least 19 inches, or a laptop screen of at least 12 inches.
- Have an HD webcam, wired keyboard with function keys and a 10-key pad, wired mouse, and wired USB headset.
- Be available for 3–4 hour shifts within either listed CST window, Monday through Sunday, including weekends and holidays.
- Be able to manage multiple computer windows and switch between tasks swiftly.
- Complete three weeks of training starting 10/6/25; time-off requests cannot be granted during training.
Responsibilities
- Answer a high volume of incoming calls using a personal Windows computer.
- Capture caller names, phone numbers, addresses, reference numbers, and descriptions of call reasons.
- Respond to frequently asked questions and navigate client-provided information and instructions.
- Transfer and route calls to client extensions or teams in the field.
- Dispatch requests to clients.
- Represent small businesses located throughout the United States.
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