Call Team Receptionist
New
P
PavagoCustomer Service
Mexico. Colombia. Peru. Dominican Republic. Jamaica. Belize, U.S. Business Hours (CST)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceData entryCRMGoogle Workspace
Requirements
- High school diploma or equivalent.
- Previous experience in customer service, reception, call center, or a similar customer-facing role.
- Excellent verbal and written English communication skills.
- Strong interpersonal and customer service skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management abilities.
- Good judgment regarding issue resolution and escalation.
- Proficiency with email platforms and basic office software.
- Familiarity with CRM systems and customer support tools.
- Reliable internet connection and professional remote work environment.
- Availability during U.S. Central Time business hours.
Responsibilities
- Serve as the first point of contact for customers via phone, email, chat, and other communication channels.
- Answer inbound calls promptly and professionally and route inquiries to appropriate departments.
- Process customer requests, forms, applications, and service-related inquiries.
- Assist with daily administrative and operational tasks and maintain accurate documentation.
- Resolve routine customer concerns independently and identify situations requiring escalation.
- Gather relevant information and maintain detailed communication logs.
- Work closely with colleagues to resolve customer issues and improve service processes.
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