Bilingual Receptionist / On-Call Weekend Coordinator
S
SnappyCXHome Care
ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- At least 3 years of professional experience working in a U.S. healthcare or home care environment.
- Required Skills
- Customer service
Requirements
- High school diploma or equivalent.
- Fluency in both English and Spanish (verbal and written).
- Minimum 3 years of professional experience in a U.S. healthcare or home care environment.
- Strong computer skills and ability to navigate multiple systems simultaneously.
- Excellent telephone etiquette and customer service skills.
- Ability to prioritize tasks and remain calm in a fast-paced environment.
- Reliable Windows computer suitable for remote work.
- Stable and reliable high-speed internet connectivity.
- Consistent availability for Monday–Saturday schedule.
- Willingness to provide morning coverage (7:00 AM – 9:00 AM) and work holidays as needed.
Responsibilities
- Serve as a primary point of contact for incoming calls and after-hours HHA and PDN cases.
- Answer, screen, and route high-volume calls related to staffing, attendance, patient needs, and agency services.
- Monitor and verify caregiver attendance for scheduled HHA and PDN cases.
- Coordinate caregiver and nursing coverage for open cases and missed visits.
- Document calls, incidents, and attendance updates accurately in HHA Exchange and other systems.
- Communicate with patients, families, and staff regarding schedule changes and urgent updates.
- Escalate urgent clinical or operational matters to the appropriate supervisor.
- Maintain HIPAA-compliant documentation and detailed call logs.
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