Key Account Coordinator - Weekend Coverage
C
Charger LogisticsLogistics and Transportation
Bogotá, Bogota, Colombia, Friday to Monday 8:00AM - 4:00PM CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- Customer serviceAccount ManagementReporting
Requirements
- 2+ years of sales and account management experience in transportation and logistics field preferred.
- Recent college or university graduate.
- Strong knowledge and understanding of the trucking industry.
- Strong verbal, written, and presentation skills.
- Strong interpersonal and customer relation skills.
- Ability to function independently with little or no supervision.
- Ability to function effectively in a team environment.
Responsibilities
- Monitor and track active shipments throughout weekend hours, maintaining real-time visibility and service performance.
- Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues.
- Update customer portals, systems, and shipment records with accurate and timely information.
- Coordinate pickup and delivery appointments and ensure customer requirements are met.
- Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions.
- Handle customer inquiries and complaints, providing timely solutions and follow-up.
- Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team.
- Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders.
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