Account Manager, CRO
P
Power DigitalDigital marketing
Remote - ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- English proficiency: B2 minimum
- Experience
- 1-3+ years of experience in account management within a marketing agency environment
- Required Skills
- SCRUMDigital MarketingAsanaAccount ManagementClient relationship management
Requirements
- Bachelor's degree in Marketing, Business, Communication, or a related field; a Master's degree is a plus.
- 1–3+ years of experience in account management within a marketing agency environment.
- Strong knowledge of marketing strategies, digital marketing, and advertising concepts.
- Proficiency with project management and collaboration tools such as ClickUp, Basecamp, and Asana.
- English proficiency at B2 minimum.
- Experience leading, mentoring, or guiding junior team members.
- Proficiency in agile methodologies such as Scrum and ability to adapt to changing project requirements.
- Ability to manage multiple clients while maintaining quality and responsiveness.
- Strong organizational, communication, presentation, client-facing, and problem-solving skills.
- Familiarity with AI tools to improve workflows and productivity is a plus.
Responsibilities
- Serve as the main point of contact for assigned clients and conduct regular meetings and communications.
- Coordinate design, development, and strategy teams through clear briefs, timelines, and acceptance criteria.
- Partner with Account Directors and assign tasks to designers and developers across the pod.
- Manage priorities, resource allocation, and delivery across a portfolio of 5–10 clients.
- Communicate project status, updates, and recommendations to clients and internal teams.
- Anticipate client needs, identify growth opportunities, and surface risks early.
- Maintain client retention and step in to lead other accounts when needed.
- Use AI tools and Power Digital's Nova ecosystem to improve efficiency and output quality.
- Track project status and ticket hygiene in Asana and manage client escalations through resolution.
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