Head of Account Management
H
HuzzleStaffing and recruitment
United Kingdom. South Africa. Colombia. GeorgiaContractManager
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCoachingAccount ManagementRecruitment
Requirements
- Strong full-cycle account management experience, from commercial handoff and onboarding through delivery, placement, retention, renewal, and growth.
- Experience in staffing, recruitment, RPO, a talent marketplace, or a closely related industry is strongly preferred.
- Proven experience managing and coaching a team of Account Managers, ideally remotely.
- Experience building processes within a startup or scale-up environment.
- Strong understanding of placement rate, fill rate, time-to-fill, retention, and account growth metrics.
- Commercial mindset and ability to identify upsell and repeat-business opportunities.
- Strong client-facing and stakeholder management skills.
- Ability to anticipate client needs, identify problems early, and take ownership of solving them.
- Ability to make difficult decisions and prioritise accounts based on commercial potential.
- Highly organised, proactive, and accountable for outcomes.
Responsibilities
- Own client accounts from Account Executive handoff through intake, delivery, placement, retention, and growth.
- Run consultative intake calls, create recruitment briefs, and set expectations around salary, profiles, and timelines.
- Partner with recruiters to remove blockers, secure timely client feedback, and keep interviews moving.
- Manage offer stages and help candidates successfully complete the placement process.
- Own post-placement check-ins, account health, and opportunities for upsells and repeat roles.
- Lead and coach a remote team of Account Managers, setting KPIs for placement rate, fill rate, retention, and account growth.
- Set standards for proactive client communication, follow-ups, difficult conversations, and expectation management.
- Build and improve processes for handoffs, follow-up rhythms, account health checks, and escalations; use data to prioritise accounts and identify bottlenecks.
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