Senior Account Manager
New
H
HuzzleRecruitment and staffing
United Kingdom. South Africa. Colombia. GeorgiaContractManager
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementAccount ManagementRecruitmentClient relationship management
Requirements
- Bring strong full-cycle account management experience, ideally in recruitment, staffing, RPO, talent marketplaces, or a related industry.
- Have experience managing client relationships from onboarding through delivery, placement, retention, and growth.
- Have experience leading, mentoring, or coaching Account Managers, ideally in a remote team.
- Have experience improving or building processes in a startup or scale-up environment.
- Understand placement rate, fill rate, time-to-fill, retention, and account-growth metrics.
- Demonstrate client-facing communication and stakeholder management skills.
- Use commercial judgment to identify repeat-business and account-growth opportunities.
- Be confident managing challenging conversations and setting realistic client expectations.
- Spot risks early, solve problems quickly, and manage multiple accounts simultaneously.
- Be highly organized, proactive, and accountable for results.
Responsibilities
- Manage client relationships from Sales handoff through onboarding, recruitment delivery, placement, retention, and growth.
- Lead intake calls and translate hiring needs into actionable briefs for the recruitment team.
- Advise clients on candidate profiles, compensation, timelines, and market expectations.
- Coordinate with recruiters to monitor progress, resolve blockers, and keep searches moving.
- Drive timely feedback, interview scheduling, and clear next steps throughout the hiring process.
- Manage offer conversations and support clients and candidates through successful placements.
- Coach Account Managers and establish expectations and KPIs for account performance.
- Identify at-risk accounts and help resolve issues before they affect delivery.
- Improve client communication standards, operating rhythms, and processes across the Account Management function.
- Monitor account performance and prioritize accounts based on likelihood of success and commercial potential.
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