Maintenance Coordinator
New
D
DoorsteadProperty management
Option to work remotely from anywhere with an internet connectionFull-Time
Salary$6.50 – $8.50 / hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Strong written and verbal English communication skills.
- Required Skills
- DocumentationCustomer serviceEnglish communication
Requirements
- Have prior experience as a virtual assistant or remote worker.
- Have experience delivering customer service in challenging or ambiguous situations.
- Demonstrate strong written and verbal English communication skills.
- Be process-oriented, attentive to detail, and consistent with documentation.
- Be decisive and proactive, and comfortable making sound decisions.
- Be empathetic, adaptable, and able to multitask across competing priorities.
- Have a reliable internet connection.
- Be available for a flexible schedule.
Responsibilities
- Own assigned work orders from intake to close-out, following established workflows and documentation standards.
- Meet CSAT targets and SLA commitments across tenant and owner communications.
- Prioritize and reduce a backlog of escalated maintenance issues.
- Schedule and coordinate service appointments between tenants and vendors.
- Follow up to ensure repairs are completed to a high standard.
- Maintain accurate, timely records of every request and communication.
- Collaborate across teams to resolve escalations.
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