- Build deep, ongoing relationships with customers to understand their evolving business challenges, goals, and GTM strategies.
- Translate customer problems into clearly scoped internal projects, partnering with Product, Engineering, and Data teams to drive solutions.
- Act as the customer's strategic advocate internally — ensuring their needs shape our roadmap and priorities.
- Develop and present recommendations to customer stakeholders, framing insights in terms of business outcomes and value realization.
- Identify opportunities to expand customer usage and deepen platform adoption based on their evolving needs.
- Collaborate with Account Management and Data teams to ensure continuity from launch through long-term engagement.
- Bring a consulting mindset to ambiguous problems — structure the question, gather the right inputs, and deliver a clear recommendation.
Data AnalysisStakeholder management