Renewals Specialist
New
M
MongoDBDatabase technology
Region: North America; Working Model Eligibility: ['3-Fully Remote']Full-TimeMiddle
Salary66,560 USD per year
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Job Details
- Experience
- 2+ years of experience in a customer-facing sales, renewals, account management, or revenue role within a fast-paced, competitive environment.
- Required Skills
- Project ManagementAccount ManagementCRM
Requirements
- Have 2+ years of experience in a customer-facing sales, renewals, account management, or revenue role in a fast-paced, competitive environment.
- Demonstrate experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution.
- Have experience working with Public Sector, government, education, or other highly regulated customers.
- Show a track record of strong performance against defined targets, metrics, or goals.
- Bring strong verbal and written communication skills and the ability to present to diverse internal and external audiences.
- Demonstrate problem-solving, organization, project management, and negotiation skills.
- Be able to manage multiple concurrent renewals with varying complexity, attention to detail, and critical deadlines.
- Build relationships with customers, sales teams, procurement teams, and cross-functional partners.
- Navigate complex processes and proactively identify and resolve obstacles to renewal execution.
- Public Sector procurement, contracting, government buying cycles, or cooperative purchasing experience is a plus.
- Prior exposure to database, cloud, infrastructure, or enterprise technology is a plus.
Responsibilities
- Manage the end-to-end renewal process for assigned Public Sector accounts, including timelines, coordination, and execution.
- Engage customers approximately 120 days before renewal to understand requirements, establish timelines, and address obstacles.
- Prepare renewal quotes, order forms, and contracts in line with MongoDB policies and applicable Public Sector requirements.
- Coordinate with customers and internal stakeholders through complex procurement cycles and contracting processes.
- Partner with account executives and sales stakeholders on expansion, consolidation, and agreement changes.
- Maintain renewal forecasts and accurate CRM records for customer, commercial, and procurement status.
- Use CRM, reporting, and other data tools to track performance, forecast outcomes, and identify at-risk accounts.
- Update management on renewal status, risks, opportunities, and performance metrics.
- Coordinate with Sales, Customer Success, Legal, Finance, Deal Desk, and other teams on customer requirements.
- Help establish repeatable processes and best practices for Public Sector renewals.
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