Renewals Specialist
New
Listing location: United States; Workplace type: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Clear, professional written and verbal communication skills in English.
- Experience
- 1–3 years of experience in sales operations, sales support, account management, customer service, or a related field.
- Required Skills
- SalesforceCustomer serviceAccount Management
Requirements
- Have a bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent relevant experience.
- Have 1–3 years of experience in sales operations, sales support, account management, customer service, or a related field.
- Have experience leading discussions with customers or internal partners to clarify complex requirements and develop workable solutions.
- Be organized and attentive to detail, with the ability to manage multiple projects and deadlines.
- Be able to work independently, exercise sound judgment, and produce polished, customer-ready materials.
- Have clear, professional written and verbal communication skills in English.
- Be able to collaborate with stakeholders across teams and manage inquiries and escalations.
- Have a solid understanding of sales processes and renewal timelines.
- Preferred: experience with Salesforce, familiarity with quoting software, and a track record of supporting customer retention or revenue growth within existing accounts.
Responsibilities
- Forecast upcoming renewals and prepare and deliver renewal quotes, supporting more complex growth quotes when needed.
- Manage renewal timelines, documentation, and follow-ups to keep renewals on track.
- Coordinate with Sales Operations, Order Processing, Billing, Finance, and Legal to resolve renewal requirements and meet customer requests.
- Communicate with customers about renewals and account health, including closing renewal sales by phone.
- Review contract terms and work with Finance and Legal to support compliant agreements and maintain contractual documentation.
- Create and execute customer nurture campaigns in Totango.
- Build and analyze reports on renewal rates and account usage in Salesforce and Totango.
- Respond to renewal questions and escalations from customers and internal teams.
- Manage renewal opportunities, tracking, forecasting, notes, and customer records in Salesforce.
- Identify ways to improve the renewal process and increase efficiency.
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