Renewals Specialist
New
N
n8nB2B SaaS
Location: New York
Secondary Locations: Florida, Massachusetts, Virginia, New Jersey
Workplace: RemoteFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Have owned commercial renewals, account management, or a commercially focused Customer Success portfolio in B2B SaaS.
- Have negotiated contracts and renewals with business customers.
- Have managed a sizeable customer portfolio and can keep dozens of commercial conversations moving simultaneously.
- Be comfortable negotiating pricing and terms and managing quotes, order forms, procurement, legal review, approvals, and signatures.
- Maintain disciplined renewal pipeline management, accurate forecasts, dates, next steps, and CRM data.
- Have experience in a fast-growing environment where processes change quickly and ownership is high.
- Be able to identify process gaps and help create structure while carrying out the work.
- Be interested in using automation and AI to reduce repetitive work and scale high-volume processes.
- Experience with scaled Customer Success, Salesforce, Gainsight, or similar CRM, CS, or renewals tools is a plus.
- Experience with n8n or another workflow automation platform is a plus.
Responsibilities
- Prepare and send renewal quotes, negotiate pricing and commercial terms, manage procurement and contractual discussions, create order forms, coordinate signatures, and process completed contracts in CRM and billing systems.
- Manage around 60 renewals per quarter, maintaining clear next steps, accurate renewal dates, and sufficient lead time.
- Partner with Scaled CSMs to assess customer health, identify churn or commercial risk, and determine renewal plans.
- Maintain renewal forecasts, close-plan notes, and accurate CRM data.
- Identify process breakdowns and improve renewal workflows, templates, operating rhythms, and automation.
- Partner with Finance, Legal, Sales, and Customer Success to resolve commercial or contractual blockers.
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