Senior Implementation Specialist

New

Workplace type: Remote; Listing location: USFull-TimeSenior

Salary64,000 - 70,000 GBP per year

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Job Details

Experience: 3–5+ years of experience in B2B SaaS implementations, including at least 2 years of end-to-end technical implementation experience.
Required Skills: Project ManagementMicrosoft ExcelChange Management

Have 3–5+ years of experience in B2B SaaS implementations, including at least 2 years of end-to-end technical implementation experience.
Bring strong project management skills and the ability to oversee multiple customer implementations simultaneously.
Be confident working directly with customers, facilitating workshops, and engaging with senior stakeholders.
Have excellent communication and presentation skills, including the ability to explain technical concepts in clear, actionable terms.
Use a consultative approach, combining active listening with the confidence to challenge existing processes and recommend improvements.
Demonstrate strong attention to detail and a commitment to accurate data handling, reliable execution, and follow-through.
Be comfortable working with data, systems, software configuration, and migration processes.
Be resilient and adaptable, and able to work independently while managing progress across multiple projects.
Experience in accounting or tax, workflow or project management software, enterprise onboarding, change management frameworks, or a high-growth SaaS environment is an advantage.
Hands-on experience with the partner company's platform is beneficial but not essential.

Lead end-to-end implementation projects for enterprise customers, developing project plans, tracking milestones, and ensuring deliverables are completed on schedule.
Coordinate with executive sponsors, firm administrators, and end users to align expectations, establish responsibilities, and maintain accountability.
Facilitate kickoff meetings, process reviews, configuration workshops, and tailored training sessions.
Advise customers on workflow design, operational best practices, and change management strategies to improve adoption and business outcomes.
Guide customer teams through organizational and process changes, addressing resistance and encouraging engagement with new ways of working.
Support data migration by importing contacts and work items and using Excel and other tools to validate data quality and completeness.
Identify project delays, adoption challenges, and implementation risks early, and take proactive steps to keep projects on track.
Collaborate with Sales, Customer Success, Product, and Support teams to coordinate customer handoffs and communicate feedback.
Demonstrate customer value and return on investment while establishing a foundation for long-term success.
Use ChatGPT and AI-powered workflow automation to improve project planning, customer communications, and process efficiency.

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