- Manage a pool of 10-20 top strategic customers while facilitating executive relationship management.
- Develop and execute a three-year strategic model to drive growth, increase product utilization, and ensure long-term partnership.
- Conduct quarterly business reviews with executive-level stakeholders to ensure value realization and documented ROI.
- Collaborate with internal teams including Product, Support, and Marketing to support customer needs.
- Identify, develop, and secure upsell, cross-sell, and renewal opportunities to meet or exceed retention and revenue goals.
- Gather and communicate market intelligence to internal stakeholders and customers.
- Provide consultative guidance to customers on maximizing value and process improvement.
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