Senior Workers Compensation Client Specialist
New
J
JobgetherWorkers' compensation
Ability to work from anywhere in the United StatesFull-TimeSenior
Salary59,000 - 75,000 USD per year
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Job Details
- Experience
- At least 2 years of relevant experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeAnalytical SkillsProblem SolvingCustomer servicePowerPointRelationship management
Requirements
- Have a high school diploma and at least 2 years of relevant experience, or an equivalent combination of education and experience.
- Bring strong customer service, communication, and relationship management skills.
- Demonstrate analytical, critical-thinking, and problem-solving abilities.
- Be able to prioritize competing responsibilities and work effectively in a fast-paced environment.
- Have written communication, documentation, and organizational skills.
- Be proficient with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
- Be able to use Microsoft Copilot and other AI-enabled productivity tools effectively.
- Workers' compensation medical bill review experience is preferred.
- Knowledge of workers' compensation regulations, processes, and operational requirements is preferred.
- Experience supporting clients in Texas, California, Utah, Florida, Pennsylvania, Nevada, New York, and Illinois is preferred.
- Familiarity with Salesforce, SmartAdvisor, Tableau, or similar reporting and workflow management platforms is an advantage.
- Experience with operational reporting, data analysis, and process improvement initiatives is preferred.
Responsibilities
- Serve as the primary operational contact for assigned clients and maintain productive relationships.
- Coordinate client program changes and implementation activities.
- Monitor inventory, turnaround times, and service-level commitments, and address performance issues.
- Investigate and resolve client inquiries, service concerns, and operational escalations.
- Collaborate with clients, vendors, and internal business partners to address workflow challenges.
- Prepare, analyze, and present operational reports, performance metrics, and business insights.
- Identify and implement process improvements to increase efficiency and service quality.
- Maintain workflow documentation, operating procedures, and best practices.
- Use Microsoft Copilot and other AI-enabled productivity tools to improve reporting, analysis, communication, and workflows.
- Participate in client meetings, business reviews, audits, and special projects; travel as needed.
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