Microsoft Dynamics 365 Client Partner

JobgetherEnterprise software

Must be based in an eligible location within the United States.Full-TimeMiddle

Salary$147,100–$212,300 USD, with the stated national range inclusive of bonus opportunities.

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Job Details

Languages: Proficiency in spoken and written English.
Experience: At least 8 years of experience in consulting, client delivery, or account management within a business-to-business (B2B) or software environment. Experience does not need to be consecutive.
Required Skills: Microsoft DynamicsAccount ManagementClient relationship management

Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
At least 8 years of experience in consulting, client delivery, or account management within a B2B or software environment; experience does not need to be consecutive.
Demonstrated success managing complex client relationships in technology implementation or enterprise software environments, such as ERP projects.
Proven ability to increase account revenue, retain clients, strengthen strategic partnerships, and improve customer satisfaction.
Experience collaborating with sales teams, delivery professionals, support functions, and practice leadership.
Strong understanding of Microsoft technologies, Microsoft Dynamics 365, and enterprise business software solutions is preferred.
Strong commercial and strategic thinking, including identifying growth opportunities, managing renewals, and aligning technology solutions with client business goals.
Ability to engage executive-level decision-makers and coordinate cross-functional teams without direct authority.
Strong problem-solving skills, sound judgment, and ability to navigate ambiguity and resolve complex client issues.
Excellent organizational and time-management skills, including managing multiple accounts, priorities, and deadlines.
Proficiency in spoken and written English.
Must be able to travel regularly to client locations across the United States and Canada, with travel of up to 25%.

Serve as the primary point of contact for assigned strategic client accounts and build relationships with key stakeholders and executive sponsors.
Represent client needs internally and maintain accountability for account health, satisfaction, retention, and partnership success.
Develop strategic account plans aligned with client business goals and opportunities to cross-sell and upsell solutions and services.
Drive revenue growth, account expansion, and client retention while monitoring account performance.
Lead regular business reviews and strategic check-ins to assess performance, risks, and evolving client needs.
Collaborate with sales executives and practice leaders to scope, position, and price engagements, contribute to proposals, and coordinate follow-through.
Provide strategic oversight of client engagements and monitor delivery risks, resource alignment, and relationship concerns.
Coordinate escalations, client onboarding, transitions, and renewal timelines with sales, delivery, and support teams.
Maintain client information, account activities, opportunities, and forecasts in CRM systems and use data to inform account strategy.
Maintain knowledge of Microsoft Dynamics 365, related enterprise software, service offerings, and industry developments.

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