Microsoft Dynamics 365 Client Partner

This position is available remotely in the United States.Full-TimeSenior

SalaryUS (USD): $147,100-$212,300. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.

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Job Details

Languages: Ability to communicate effectively in both spoken and written English
Experience: 8+ years of experience in consulting, client delivery, or account management within a B2B or software environment
Required Skills: Microsoft DynamicsAccount ManagementClient relationship management

Bachelor’s degree in Business Administration or a related field, or equivalent work experience.
8+ years of experience in consulting, client delivery, or account management within a B2B or software environment.
Experience managing client relationships in complex delivery environments, such as ERP or technology implementations.
Proven ability to drive account growth, retention, and client satisfaction.
Experience partnering with Sales, Delivery, and Practice leadership.
Strong understanding of Microsoft technologies and enterprise software solutions preferred.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication and stakeholder management skills, including executive-level interaction.
Ability to balance strategic thinking with execution and follow-through.
Strong problem-solving skills and ability to navigate ambiguity.
Ability to communicate effectively in both spoken and written English.

Serve as the primary point of contact for Strategic and Engaged client accounts.
Build and maintain relationships with key stakeholders, including executive sponsors.
Lead business reviews and strategic check-ins to assess performance, risks, and opportunities.
Develop account plans aligned to client goals and Stoneridge capabilities.
Drive cross-sell and upsell opportunities and maintain accountability for account revenue growth, retention, and expansion.
Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements.
Coordinate deal execution, proposal development, and the transition of opportunities into active account management.
Provide strategic oversight of delivery, project performance, risks, and resource alignment with Delivery and Support teams.
Serve as an escalation point for client concerns and coordinate timely resolution.
Maintain accurate client, activity, and opportunity data in CRM systems and coordinate renewal timing.

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