Client Management Associate
New
O
OrchestraCommunications and marketing
Can be fully remote in the U.S. for the right candidateFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 3–5 years of experience in communications, marketing, business development, client strategy or a related field, with client-facing experience required.
- Required Skills
- Project ManagementBusiness DevelopmentMarketingResearchWritingClient relationship management
Requirements
- Have 3–5 years of experience in communications, marketing, business development, client strategy, or a related field.
- Bring client-facing experience.
- Have direct agency experience; this is strongly preferred.
- Recognize when existing client needs could develop into broader commercial opportunities.
- Build relationships and connect people and expertise across teams.
- Work with urgency in a fast-moving environment where client and commercial needs can shift.
- Bring strong research, project management, and organizational skills.
- Write clearly and turn complex ideas into persuasive, client-ready materials.
- Coordinate multiple subject matter experts and priorities under tight deadlines.
- Be comfortable using AI tools, including ChatGPT, to improve research, writing, and workflows.
- Work collaboratively and proactively across teams and areas of expertise.
Responsibilities
- Advance expansion, renewal, and extension opportunities across existing Orchestra clients.
- Work with client leads to identify opportunities based on client needs, business priorities, relationship context, and existing work.
- Develop opportunities into client-ready recommendations and strategies that integrate Orchestra’s capabilities.
- Identify the capabilities and subject matter experts needed and convene cross-functional teams.
- Assess commercial urgency and facilitate moving from client need to recommendation, team, scope, and pricing.
- Conduct client, industry, and competitive research to strengthen recommendations and present growth opportunities.
- Manage pricing and scoping requests and help ensure recommendations are commercially sound.
- Manage and route Client Desk requests, connecting client leads with the right resources and expertise.
- Facilitate account planning, renewal planning, and initiatives focused on growing existing client relationships.
- Use AI and emerging tools to strengthen research, writing, and Client Management workflows.
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