Partner Success Manager
New
T
Tutored by TeachersK-12 education
This is a remote position, but we are looking for someone who is based in the South or Texas to support regional districts!Full-TimeManager
Salary90,000 - 110,000 USD per year
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Job Details
- Experience
- 3-5+ years experience in Customer Success or Account Management
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Have 3-5+ years of experience in Customer Success or Account Management.
- Bring strong organizational and project management skills.
- Be able to prioritize strategically.
- Demonstrate a track record of customer success outcomes, including retention, expansion, churn reduction, client advocacy, and account lifetime value.
- Have experience navigating and resolving client challenges, internally and externally.
- Be willing to travel up to 40% of the work week.
- K-12 education and experience with district and school leadership are preferred.
Responsibilities
- Serve as a strategic partner to district and school teams to support program success and long-term growth.
- Lead onboarding for new clients, setting expectations, timelines, and milestones.
- Manage a book of business and develop territory plans to support account health, renewals, and expansion.
- Synthesize client feedback and share insights with internal teams and senior management.
- Lead renewal and upsell efforts based on client goals and outcomes.
- Identify at-risk accounts and work internally to mitigate churn.
- Build collaborative relationships across internal teams to align on partner needs and deliver the client experience.
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