Account Manager, Channel Success
New
P
Patch My PCB2B technology
Listing location: United States; Workplace type: RemoteFull-TimeManager
Salary65,000 - 78,000 USD per year
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Job Details
- Experience
- 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- Bring 3+ years of experience working with channel partners, MSPs, resellers, or distributors in account management, channel sales, partner management, or a similar role.
- Have experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
- Build end-user relationships while respecting the commercial ownership of the originating partner.
- Apply commercial acumen to identify renewal risks, expansion opportunities, and customer health signals.
- Manage a high-volume portfolio, prioritize competing demands, and deliver a high-quality partner and customer experience.
- Collaborate across Sales, Customer Engineering, Marketing, and Operations.
- Maintain strong organization, accuracy, and follow-through across multiple priorities.
- Nice to have: exposure to partner enablement, including co-selling, sales training, or joint go-to-market planning.
- Nice to have: familiarity with subscription-based SaaS models, including device-based or usage-based licensing.
- Nice to have: knowledge of endpoint management, IT operations, or the Microsoft Configuration Manager / Microsoft Intune ecosystem.
Responsibilities
- Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
- Own onboarding, renewals, expansion opportunities, licensing, and ongoing partner success for a portfolio of channel-sourced customer accounts.
- Serve as the primary Patch My PC contact for end-user customers while coordinating commercial activities with the originating partner.
- Partner with the Partner Development Manager on renewal strategy, expansion opportunities, and partner engagement.
- Build relationships with partners and customers through timely communication and proactive guidance.
- Maintain accurate CRM records for device counts, renewal dates, partner tiers, and partner attribution.
- Surface customer adoption signals, health indicators, and satisfaction feedback to support account strategy.
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