- Lead a team of three, distributing workload, setting priorities, and overseeing day-to-day performance.
- Coach and develop team members through regular feedback and professional development support.
- Serve as a senior point of contact for key accounts and build strategic customer relationships.
- Define and manage onboarding, health checks, and escalations across the customer lifecycle.
- Monitor account health data to identify churn risk and prioritize personal attention and team outreach.
- Partner with Growth to execute upsell campaigns and identify expansion opportunities in existing accounts.
- Maintain and enforce HubSpot data hygiene standards so team reporting can be trusted.
- Represent Customer Success in planning and strategy conversations with Growth, Product, and Professional Services.
- Develop expertise in Clarity and the homelessness response field, and represent the domain externally as assigned.
People ManagementCoachingAccount Management+3 more