- Schedule hardware shipments and coordinate carriers, tracking, and delivery confirmation for physical orders.
- Process software license orders, send license keys or entitlements, and confirm customer receipt.
- Execute hardware shipments and license deliveries accurately and on time against service level expectations.
- Identify and troubleshoot routine shipment, inventory, license delivery, and entitlement issues; escalate complex issues to senior team members.
- Track fulfillment metrics, including on-time shipment, backlog, and exceptions, and flag trends or concerns.
- Coordinate with Order Management, Finance, Warehouse, and Operations to align shipment activity with billing, inventory records, and customer commitments.
- Maintain accurate shipment, license, and fulfillment data in company systems.
- Gather inventory movement, shipping, and license delivery documentation for audit and compliance requests.
- Follow established procedures and suggest improvements to daily processes.
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