Senior Customer Success Manager

New

CoderPadTechnical interviewing software

This role is located in the United States, CST/ EST hoursFull-TimeManager

Salary$120,000 - $130,000 a year; base salary range (in USD): $100,000- $110,000, with OTE for this role: $120,000-$130,000

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Job Details

Build deep, long-term relationships with customer stakeholders.
Articulate value clearly to audiences ranging from daily users to business leaders.
Interpret customer and usage data to guide proactive actions.
Anticipate challenges and drive solutions collaboratively.
Understand customer business models and align solutions to outcomes.
Partner with Sales, Product, Support, and other internal teams.
Use AI as a core part of work, delegating appropriate tasks and directing AI effectively.
Critically evaluate AI outputs and build AI-enabled workflows that improve the quality and speed of customer work.

Manage a portfolio of approximately 40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health.
Lead onboarding plans to help customers realize rapid time-to-value and strong adoption.
Use data and qualitative signals to identify at-risk accounts and recommend corrective actions.
Develop and execute customer success plans aligned with each customer’s business goals.
Drive renewal conversations and mitigation strategies, partnering with Sales where appropriate.
Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives.
Conduct periodic business reviews to showcase value delivery and deepen customer relationships.
Represent the voice of the customer internally to drive product improvements and operational refinements.
Partner with Product, Support, Marketing, and other teams to deliver a cohesive customer experience.
Use AI tools daily for account research, customer insights, success planning, QBR preparation, risk identification, and internal workflows.

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