Senior Customer Success Manager
New
V
Viz.aiHealthcare AI
United States - RemoteFull-TimeManager
Salary$110K - $137.6K; $110K – $137.6K • Offers Equity
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Job Details
- Experience
- Minimum 5+ years in a Customer Success, Sales or Marketing role in the healthcare industry OR clinical experience (radiology, neuroscience, cardiology), preferably within SaaS or a technology-driven industry.
- Required Skills
- SalesforceCustomer SuccessSaaS
Requirements
- Minimum 5+ years in Customer Success, Sales, or Marketing in healthcare, or clinical experience in radiology, neuroscience, or cardiology.
- SaaS or technology-driven industry experience is preferred.
- Demonstrated experience managing large, high-value customer accounts.
- Track record of driving customer success, retention, and growth.
- Experience with customer onboarding, adoption, retention, and expansion strategies.
- Experience with upselling, cross-selling, and renewals.
- Ability to work with C-level executives, business leaders, and cross-functional teams.
- Experience with customer success tools such as Gainsight, Salesforce, Zendesk, or similar CRM/CSM software.
- Written and verbal communication and presentation skills.
- Problem-solving ability, including anticipating customer needs and challenges.
Responsibilities
- Manage a portfolio of mid-market and growth accounts throughout the customer lifecycle.
- Build trusted relationships with customer stakeholders and conduct business reviews with senior leaders.
- Develop customer success plans that support satisfaction, adoption, and retention.
- Identify upsell, cross-sell, renewal, and other customer growth opportunities with the sales team.
- Oversee customer onboarding and guide customers through adoption milestones.
- Analyze customer health metrics, product usage, and feedback to identify risks and improvement opportunities.
- Collaborate with Sales, Marketing, Product, Support, and Engineering teams to improve the customer experience and product.
- Mentor junior customer success team members and share best practices.
- Manage customer renewals and report on customer health and success metrics.
- Lead customer training sessions, webinars, or workshops.
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