Regional Account Manager
New
H
HopSkipDriveStudent transportation
Remote USAFull-TimeManager
Salary$85,000-90,000 base with an OTE of $130,000 - $140,000. The total compensation package for this role also includes equity stock options.
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Job Details
- Experience
- 5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments.
- Demonstrate ownership of retention and expansion revenue.
- Have experience managing complex, multi-stakeholder accounts.
- Bring strong executive communication and presentation skills.
- Have advanced CRM discipline and data fluency, using Salesforce or an equivalent.
- Have experience leading cross-functional account execution.
- Be comfortable operating in ambiguity and accountable for outcomes.
- Demonstrate operational rigor and ability to use AI in daily workflows.
- Have experience in education, government, or regulated markets.
- Be familiar with Challenger or similar insight-led sales methodologies.
- Have a background in transportation, logistics, or marketplace platforms.
- Dedicate 2-3 days each week to on-site client visits; reliable transportation is required, and additional national travel may be needed.
Responsibilities
- Own retention, expansion, and overall performance of named accounts across a Tier 2 book of business.
- Build and execute district-level growth strategies, including multi-threaded stakeholder plans.
- Lead discovery across departments to uncover client needs and quantify opportunities.
- Manage relationships with operational, technical, and executive stakeholders.
- Communicate data-informed, outcome-based recommendations to client executives.
- Coordinate Sales, Operations, Product, Finance, Trust & Safety, and Support around client priorities.
- Lead renewals, expansions, pricing discussions, negotiations, and closing motions.
- Use AI and Salesforce data to create account reports, identify product gaps, and prepare client communications.
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