Account Manager
New
D
Dodge Construction NetworkCommercial construction
Candidates must be located in the Eastern or Central Time Zones of the United States, Eastern or Central Time ZonesFull-TimeManager
Salary$60,000-$70,000 + UNCAPPED VARIABLE INCENTIVE!
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Job Details
- Experience
- 2+ years of professional experience in account management, customer-facing, or related roles
- Required Skills
- Microsoft ExcelSaaSPowerPointAccount Management
Requirements
- Have 2+ years of professional experience in account management, customer-facing, or related roles.
- Hold a bachelor's degree in a related field or have equivalent education and work experience.
- Demonstrate strong relationship-building skills and a client-focused mindset.
- Identify customer needs and provide thoughtful solutions.
- Have excellent written and verbal communication skills.
- Bring strong organizational, problem-solving, and time-management abilities.
- Demonstrate integrity and ownership of outcomes.
- Be able to quickly learn and apply SaaS products.
- Be proficient with standard business tools, including Word, Excel, and PowerPoint.
- Have a basic understanding of the construction industry or the ability to learn quickly.
- Be willing to travel as needed for face-to-face account meetings.
Responsibilities
- Build and maintain client relationships by understanding customer needs, providing ongoing support, and ensuring satisfaction.
- Develop and execute account plans to drive revenue growth through upselling, renewals, and expansion opportunities.
- Identify retention risks early and address customer concerns.
- Serve as the primary point of contact for client inquiries, issue resolution, and ongoing value delivery.
- Use data and insights to reinforce product value and overcome objections.
- Partner with Marketing, Product, and Customer Care to meet client needs and improve outcomes.
- Advocate for clients internally and communicate their feedback.
- Train and guide clients on product usage through demos, onboarding support, and best practices.
- Achieve retention, renewal, upsell, and engagement metrics, and document client interactions in CRM systems.
- Build knowledge of products, industry trends, and best practices.
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