- Participate in client onboarding sessions.
- Conduct periodic outreach to existing clients to ensure platform utilization.
- Partner with the Technical Success team to respond to customer inquiries.
- Run client enablement and support sessions.
- Serve as a dedicated case manager for identity theft incidents and coordinate remediation.
- Support Account teams with client reports and Quarterly Business Reviews.
- Participate in on-call shifts for client support, including nights and weekends.
CybersecurityCustomer serviceAccount Management+2 more