Customer Success Manager

New

United States; RemoteFull-TimeManager

Salary$90K – $115K • Offers Bonus; Estimated Base Salary $90K – $115K • Offers Bonus

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Job Details

Experience: 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing B2B software role
Required Skills: Artificial IntelligenceCustomer SuccessAccount ManagementCRM

Have 3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing B2B software role.
Have meaningful ownership of customer accounts.
Demonstrate the ability to drive customer adoption, retention, and expansion.
Build trusted relationships and communicate effectively with senior customer stakeholders.
Translate customer goals into measurable business outcomes and use data to demonstrate value.
Use sound judgment to manage customer issues through resolution.
Quickly understand software products, integrations, and customer workflows.
Demonstrate account planning, documentation, follow-up, organization, and attention to customer commitments.
Take responsibility for outcomes and follow through without requiring constant direction.
Show genuine interest in how AI can transform customer workflows and business operations.
Automotive dealership or dealership technology experience is a plus, as is familiarity with CRM, DMS, BDC workflows, service scheduling, communications, and fixed operations.
Experience with multi-rooftop dealer groups, technical integrations and troubleshooting, customer reviews tied to measurable outcomes, or AI technologies such as LLMs, voice AI, or automation platforms is a plus.

Lead customer kickoffs through go-live for individual dealerships and multi-rooftop groups, coordinating requirements, integrations, training, timelines, stakeholders, and launch.
Assess product usage, identify opportunities to increase adoption, and connect usage to measurable dealership outcomes.
Build trusted relationships with dealership leaders and day-to-day operators, including Dealer Principals, GMs, GSMs, BDC leaders, and Service Directors.
Lead regular customer check-ins and business reviews with clear metrics, priorities, action items, and follow-through.
Identify potential issues, coordinate with product and engineering, and drive escalations through resolution while keeping customers informed.
Identify opportunities to expand successful deployments across additional workflows, departments, and rooftops.
Translate dealership feedback into structured input for product and engineering, and identify patterns across accounts.
Improve onboarding, training, customer management, renewal, and expansion processes.

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