Customer Success Manager
New
S
SWK TechnologiesERP software
United StatesFull-TimeManager
SalaryBase salary pay of $80-95k annually, with opportunities for incentive pay
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Job Details
- Experience
- 2-3 years of experience in Customer Success, account management or a similar customer-facing role at an IT solutions or ERP software company
- Required Skills
- NegotiationCustomer SuccessAccount Management
Requirements
- Have 2–3 years of experience in Customer Success, account management, or a similar customer-facing role at an IT solutions or ERP software company.
- Have familiarity with ERP solutions and services.
- Acumatica or Sage Intacct familiarity is a plus.
- Bring negotiation skills, conflict-resolution skills, and the ability to set clear expectations.
- Understand client advocacy.
- Demonstrate a track record of managing and retaining customer relationships.
- Be comfortable working with multiple stakeholders and building and maintaining relationships across seniority levels and functions.
Responsibilities
- Partner with internal departments to ensure customer needs are understood, addressed, and aligned with business objectives.
- Coordinate and drive resolution of customer concerns and escalations, particularly those involving multiple departments, while maintaining strong customer relationships.
- Support and facilitate onboarding for new customers, helping ensure a seamless transition and consistent delivery of services across teams.
- Identify trends, process gaps, and opportunities for improvement through customer feedback, and collaborate with stakeholders to enhance processes, policies, and customer success outcomes.
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