Administrator
New
V
Virtual Staff 365Allied health
Philippines, Australian business hours; Australian Eastern Standard Time business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- Strong verbal and written English communication skills
- Required Skills
- Customer service
Requirements
- Have proven experience in an administrative or customer service role.
- Have strong verbal and written English communication skills and confidence on the telephone.
- Demonstrate the ability to manage scheduling tasks and client communication with empathy and professionalism.
- Be able to work Australian business hours for a minimum of four days per week.
- Have an active Australian eSIM capable of receiving and making local phone calls.
- Demonstrate initiative, prompt responsiveness, and strong attention to detail.
- Prior experience with Jobber or Cliniko scheduling software is preferred.
- Previous administrative experience in the Australian healthcare, aged care, or allied health sectors is preferred.
- Practical experience or familiarity using AI tools for daily workplace tasks is preferred.
Responsibilities
- Answer inbound calls and provide information about service options and client bookings.
- Call clients to schedule and reschedule appointments and record brief verbal histories and preferences.
- Liaise with elderly clients, next of kin, and healthcare partners.
- Respond to customer enquiries by phone and email.
- Enter and update client details and appointment information in Jobber and Cliniko.
- Send treatment notes to external partners after completed treatments.
- Keep task workflows, records, and service files complete and up to date.
- Monitor incoming emails and escalate complex matters to company directors.
- Draft work proposals, prepare documentation, and complete general administrative tasks.
- Help coordinate therapist appointments and schedules.
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