Claims Administrator
T
TwoconnectInsurance
Metro Manila, Philippines, Monday–Friday: 3:00 PM – 12:00 AM PHT or 4:00 PM – 1:00 AM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft OfficeDocumentationProblem SolvingCustomer serviceAttention to detailTime Management
Requirements
- Tertiary qualification in Business Administration, Office Administration, Communications, or a related discipline, or relevant work experience.
- Proven experience in a customer service or administrative role.
- Strong written and verbal communication skills.
- High level of attention to detail and accuracy.
- Strong organisational and time-management skills.
- Ability to manage multiple tasks and meet deadlines.
- Problem-solving mindset with a proactive approach.
- Ability to work both independently and collaboratively.
- Competency in using internal systems and Microsoft Office applications.
- Willingness to learn and maintain knowledge of company products and regulatory requirements.
Responsibilities
- Chase, request, and gather information required for claims assessment and underwriting referrals.
- Approve claims and communicate outcomes clearly to customers.
- Communicate claim decline decisions professionally and sensitively.
- Respond to claim enquiries via phone and email.
- Resolve inbound customer queries.
- Maintain efficient communication with customers, veterinary practices, and third parties.
- Produce high-quality documentation and maintain accurate records in internal systems.
- Meet team SLA and KPI targets.
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