Administrative & Inbound Call Support
New
K
KAMI WorkforceLegal technology
Workable workplace: remote; Workable locations: Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong spoken and written English
- Experience
- 2–3 years of experience in virtual assistance, customer service, reception, or administrative support
- Required Skills
- MS OfficeCustomer serviceGoogle WorkspaceData entry
Requirements
- Have 2–3 years of experience in virtual assistance, customer service, reception, or administrative support.
- Bring a BPO, customer service, virtual assistant, or receptionist background; these are preferred.
- Have strong spoken and written English.
- Use a clear, professional, and confident phone voice.
- Maintain a polite, service-oriented attitude.
- Have working knowledge of MS Office or Google Workspace, email, and basic calling applications.
- Demonstrate strong attention to detail and accurate information capture.
- Maintain dependable attendance and strict schedule adherence.
Responsibilities
- Answer incoming calls professionally using the provided scripts.
- Identify whether callers are potential clients, existing clients, vendors or sales callers, or making another inquiry.
- Capture callers' basic information and reasons for calling.
- Route or escalate details to the appropriate Sales, Customer Support, or internal team by email or through the defined workflow.
- Keep accurate call logs and follow established escalation procedures.
- Provide routine administrative support, including email coordination, data entry, trackers, and documentation.
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