Senior Customer Experience Manager
New
P
PointClickCareHealth tech
Remote, USAFull-TimeManager
Salary$113,000 - $126,000 + bonus + benefits
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Job Details
- Experience
- 7 years hands-on experience within marketing research defining and implementing CX measurement protocols
- Required Skills
- Data AnalysisMicrosoft Power BIMicrosoft ExcelSaaSPowerPointMarket Research
Requirements
- Have 7 years of hands-on marketing research experience defining and implementing CX measurement protocols.
- Demonstrate the ability to influence business objectives to improve the customer experience.
- Have developed analytical skills and the ability to use data to influence others.
- Apply insights to long-term strategic business issues and day-to-day business challenges.
- Have expertise with Excel, PowerPoint, and Power BI.
- Hold a bachelor's degree in business, mathematics, or the sciences.
- Healthcare industry understanding is preferred.
- Previous successful experience in a SaaS organization is preferred.
- Travel to in-office events in Mississauga and/or Salt Lake City is required for this remote role.
Responsibilities
- Work with the Customer Experience Director and stakeholders across PointClickCare to define, govern, and measure the end-to-end customer experience.
- Oversee ad hoc quantitative and qualitative research projects using a variety of research techniques.
- Provide day-to-day direction and coaching to internal and external resources.
- Analyze complex situations and data to evaluate and solve problems.
- Apply research insights to strategic business issues and day-to-day business challenges.
- Influence stakeholders to address concerns and improve the customer experience.
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