Associate Customer Success Manager
New
C
CongaSaaS revenue operations
Remote United States, Eastern or Central Time Zone highly preferredFull-TimeJunior
SalaryU.S base salary range: $68,742 — $109,989 USD. In addition to base salary, Conganeers receive a variable incentive pay component.
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Job Details
- Experience
- 2–4 years in a customer-facing role (Customer Success, Sales, SDR/BDR, or Technical Support).
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelCustomer SuccessPowerPoint
Requirements
- Bachelor’s degree or equivalent hands-on experience.
- 2–4 years in a customer-facing role such as Customer Success, Sales, SDR/BDR, or Technical Support.
- Demonstrated customer retention and relationship-building ability.
- Ability to engage customers at varying levels of adoption and re-engage them to drive product adoption and value realization.
- Strong written, verbal, presentation, and project management skills.
- Proficiency with Salesforce and Microsoft tools, including Outlook, Word, Excel, and PowerPoint; able to use AI to manage work efficiently.
- Ability to collaborate across functions and align teams around customer outcomes.
- Ability to use data-driven insights to identify growth opportunities and accelerate value realization.
- Ability to manage multiple priorities with a structured, data-driven approach in a fast-paced environment.
- Approximately four trips per year for quarterly Conga events, plus as-needed travel to customer onsite meetings.
Responsibilities
- Manage a book of global, complex customers using Conga for revenue operations.
- Perform detailed adoption analysis and engage customers in joint planning to increase adoption.
- Lead customer stakeholder alignment and roadmap reviews to support value realization.
- Drive customer advocacy by coordinating with internal Conga partners to resolve technical issues quickly and efficiently.
- Drive product adoption, identify expansion opportunities, and mitigate account risk using cross-functional teams.
- Improve customer health and sentiment and support successful, growing renewals.
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