Carrier Deal Desk Manager
New
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TwilioTelecommunications finance
Location: Remote - US; This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.Full-TimeManager
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $96,640 - $120,800. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $102,240 - $127,800. Based in the San Francisco Bay area, California: $113,600 - $142,000.
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Job Details
- Languages
- Spanish or Portuguese language skills are a plus.
- Experience
- 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
- Required Skills
- Salesforce
Requirements
- Have 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
- Demonstrate strong financial modeling skills and the judgment to evaluate supplier economics, test assumptions, assess risk, and recommend actions independently.
- Have experience leading financial strategy for high-stakes vendor negotiations, including pricing, volume commitments, cash flow terms, and nonstandard commercial risks.
- Be able to influence senior stakeholders across Finance and commercial teams, communicate financial trade-offs, and move ambiguous decisions toward resolution.
- Have experience establishing analytical standards, financial guardrails, or approval processes and coaching other analysts as a senior individual contributor.
- Have strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems.
- Oracle experience is a plus.
- Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, or carrier relations is strongly preferred.
- Spanish or Portuguese language skills are a plus.
Responsibilities
- Lead financial diligence for complex, high-value carrier agreements and wholesale transactions across AMER.
- Evaluate pricing, margins, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and financial exposure.
- Build deal models and scenarios that test proposed terms against changes in volume, traffic mix, rates, and other assumptions.
- Recommend deal structures and negotiation guardrails based on financial analysis.
- Partner with Carrier Relations, Routing Operations, and other stakeholders to resolve financial deal decisions and document trade-offs.
- Move deals through approval paths and escalate material exceptions to executive committees with recommendations.
- Establish financial guardrails, approval standards, and consistent deal analysis practices across regions.
- Partner with systems and business teams to implement requirements in CRM, CLM, or other enterprise workflow controls.
- Track commitments and assumptions after signature, identify emerging exposure, and use actual performance to improve future decisions.
- Coach senior analysts on modeling, financial judgment, and executive recommendations.
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