Fundraising Implementation Specialist
New
V
VeloraNonprofit Technology
USA and CanadaFull-TimeMiddle
Salary55,850 USD - 79,650 CAD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementData AnalysisSalesforceMicrosoft ExcelGoogle WorkspaceCRMCustomer support
Requirements
- 2+ years of experience in software implementation, project management, customer engagement, and/or fundraising operations.
- Strong preference for experience supporting or implementing fundraising tools (donation forms, campaigns, CRMs).
- Proficient in Excel with mastery of data manipulation and analysis.
- Outstanding customer service skills and problem-solving ability.
- Tech savvy and capable of managing multiple software tools simultaneously.
- Highly organized and self-motivated with the ability to work independently.
- Experience providing technical and customer support via email and calls.
- Excellent written and verbal communication skills.
- Collaborative mindset and proactive team player.
- Familiarity with Google Suite, Slack, and Salesforce is a bonus.
Responsibilities
- Work with multiple customers (40+) simultaneously to manage and implement new clients and their data.
- Develop and maintain deep product knowledge of Keela and Raisely.
- Lead end-to-end fundraising implementations including donation form setup, campaign configuration, and event fundraising.
- Manipulate and transform data sets for quality and organization (e.g., contacts, donations, campaigns).
- Provide fundraising and donor management expertise through consultative configuration, training, and troubleshooting.
- Deliver project management and consulting services to ensure on-time, high-quality implementations.
- Act as a liaison between customers and product teams to share feedback and improve platform functionality.
- Practice cross-functional collaboration with Services, Customer Success, and Sales.
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