Implementation Specialist, Thai Bilingual
T
ToastRestaurant Technology
Remote, USFull-TimeMiddle
Salary55,000 - 80,000 USD per year
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Job Details
- Languages
- Bilingual/Fluent in Thai & English
- Experience
- 3 + years of experience in a role responsible for customer satisfaction and business operations
- Required Skills
- Project ManagementCustomer Success
Requirements
- Bilingual/Fluent in Thai & English required.
- 3+ years of experience in a role responsible for customer satisfaction and business operations (e.g., Restaurant GM).
- Experience in the Restaurant or Hospitality Industry.
- Proven track record of success in meeting and exceeding goals.
- Ability to work autonomously and prioritize work in an ambiguous environment.
- Strong communication, organizational, and influencing skills.
- Nice to have: 1+ years of experience using POS software.
- Nice to have: Experience with Salesforce CRM.
- Nice to have: Experience working in the tech industry or for a SAAS company.
- Nice to have: Training, teaching, or development experience.
Responsibilities
- Partner with restaurant owners during the Go-Live phase to build onboarding plans that meet timeline and budget.
- Enable restaurant owners and staff to utilize Toast for managing labor, food costs, and guest relationships.
- Conduct remote site assessments to determine networking needs before system installation.
- Perform remote onboarding and document the installation and any design phase deviations.
- Lead onboarding training sessions for restaurant staff tailored to their business and workflow.
- Manage multiple onboarding engagements simultaneously, supporting over 80 restaurants.
- Provide post-live remote support, troubleshooting, and follow-up guidance during the initial days of usage.
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