Technical Implementation Specialist
New
N
NorthbeamMarketing Intelligence
Remote - USAFull-TimeMiddle
Salary$140,000 — $165,000 USD
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Job Details
- Experience
- 2+ years
- Required Skills
- Project Management
Requirements
- Bachelor's degree in computer science, information technology, or related field
- 2+ years of experience in SaaS implementation
- 2+ years in solutions engineering and technical onboarding
- Experience in customer-facing technical roles
- Proficiency with APIs, integrations, frontend technologies, and data concepts
- Experience with software troubleshooting and problem-solving
- Ability to lead technical conversations with non-technical stakeholders
- Experience managing multiple high-impact projects concurrently
- Strong project management and communication skills
- Detail-oriented, organized, and calm under pressure
Responsibilities
- Lead the end-to-end implementation for new customers, acting as the primary technical guide from kickoff through go-live
- Configure product settings, permissions, and workflows
- Serve as subject matter expert for API integrations and data migration
- Troubleshoot setup issues and coordinate with Support or Engineering as needed
- Own onboarding timelines, milestones, and deliverables
- Manage customer expectations and keep implementations on track
- Communicate progress, risks, and next steps clearly
- Partner closely with Sales, Customer Success, Product, and Support
- Provide feedback on onboarding friction, product gaps, and common blockers
- Contribute to onboarding documentation and implementation playbooks
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